Ohio shipping only. Free shipping over $45.
RETURN & REFUND POLICY
No-Melt Guarantee
We want your carob chocolate to arrive just as beautiful as when it left our kitchen.
During the warmer months, we carefully check the weather for your ZIP code and pack each order with insulation and cooling gel packs.
If temperatures are exceptionally high, we may delay shipment for a few days to protect your treats.
If your order arrives melted or damaged, please email us at alicecarob@gmail.com within 7 days of delivery.
We’ll gladly replace your order with the same or a similar item—or issue a full refund, including shipping.
Return & Refund Policy
We hand-craft our carob chocolate in small batches and want every piece to bring you joy.
If something isn’t right, please reach out to us—we’ll do everything we can to make it right.
Returns
Because our chocolates are perishable, we can’t accept returns.
If your order doesn’t arrive in good condition, please contact us within 7 days of receiving it.
Refunds & Replacements
If your order arrives melted, spoiled, or incorrect, we’re happy to offer a replacement or a full refund (including shipping).
Refunds are processed back to your original payment method within 7–10 business days after approval.
Shipments Returned or Lost
Please double-check your shipping details before placing an order.
If a package is returned because of an incorrect or incomplete address, a $10 re-shipment fee will apply.
Carob Chocolate by Alice isn’t responsible for packages lost due to incorrect addresses provided by the customer.
Late or Missing Refunds
Once your refund is issued, it may take 7–10 business days for your bank or card provider to post it.
If it’s been longer, please contact your financial institution before reaching out—we’re happy to help if you still don’t see it after that.
Questions or Concerns
We’re a small, heart-driven chocolate kitchen in Ohio, and we truly care about your experience.
If anything feels off, please email alicecarob@gmail.com — we’ll personally make sure it’s taken care of.